Privacy Policy

Information We May Collect

• Contact information including name, phone, email, and residence location
• Consultation content, service preferences, medical history, and appointment requests you voluntarily provide
• Order records, payment status, shipping details, and customer service communications
• Device and browser information, visit patterns, and basic website access data

How We Use Information

• Responding to inquiries, scheduling appointments, providing consultant support, and ongoing follow-up
• Processing orders, managing payments, arranging shipments, and customer service
• Improving website content, service processes, and customer experience
• Where permitted by law, conducting security audits, risk management, and compliance reviews

Information Sharing and Disclosure

We do not sell client personal information. However, we may disclose necessary information to payment processors, logistics providers, appointment partners, cooperating medical institutions, or legal authorities when required to complete services. We limit disclosure to what is necessary to achieve the stated purpose.

Information Storage and Protection

We use reasonable technical and administrative safeguards to protect information security, including access controls, platform permission management, and server security configuration. However, internet transmission and third-party services carry inherent risks, so you should avoid submitting highly sensitive information unrelated to your current needs.

Your Choices and Rights

• You may request that we correct obviously incorrect contact information.
• You may contact JMedPass to ask whether we still retain your specific information.
• Where permitted by law, you may request deletion of information you no longer need.